Wenoker Frequently Asked Questions
Your most common questions — answered clearly and quickly.
Policies
What is your Privacy Policy?
You can view our Privacy Policy here: Privacy Policy
Do you offer free returns? Are there any relevant policies?
We generally do not supply free return services. However, if your item you just received has issues, arrived damaged or isn't working (malfunctioning), of course you won't have to pay to return it. We will provide you with return shipping at no cost to you.
If you wish to return a fully functional product, we are happy to facilitate the return. However, return shipping fees/services will not be provided.
You can view our Return Policy here: Return Policy
Do your items have a product warranty?
All Merach items have a Product Warranty. To view the details and specifics, you can read it here: Warranty Policy
Shipping
How long will it take to get my orders?
The average delivery time is 5-7 working days, please check the shipping policy for details: Shipping Policy
Which states are available for delivery?
At present, we ship only to the 48 contiguous United States.
Delivery is not available to P.O. Boxes, APO/FPO addresses, or the following regions:
Alaska (AK), Hawaii (HI), Puerto Rico (PR), Guam (GU), and U.S. military addresses
(AA, AE, AP).
Thank you for your understanding.
Does my order require shipping fees?
We offer free standard shipping on orders delivered within the 48 contiguous
United States.
Please note that delivery is not available to P.O. Boxes, APO/FPO addresses,
Alaska, Hawaii, Puerto Rico, Guam, or U.S. military addresses (AA, AE, AP).
Where can I check the shipping detail of my order?
1. You can visit your account page: Your Account.
2. Enter your tracking number at this link: Order Tracking
3. You will also receive a Shipping Confirmation email with tracking information once your item is ready to ship from our warehouse.
What's the cause of damage to my product's cardboard packaging?
We apologize if the cardboard packaging of your order arrives damaged.This is most commonly caused by long-distance transportation and multiple handling processes during shipping.
During transit, packages may go through sorting, loading, unloading, and transfer between facilities, which can occasionally result in external packaging damage.
If product is damaged during shipping, what should I do?
If your product arrives damaged due to shipping, please contact our customer
support team within 30 days of receiving your order.
To help us assist you as quickly as possible, please provide clear photos or
videos showing the damage. Based on the situation, we will arrange a replacement
or an appropriate solution.
Payment
What payment methods are supported?
Staging: Klarna
Wallet: Paypal, Apple Pay, Google Pay
Credit card: Visa, Mastercard, American Express, Discover, Paypal Credit
Do I have to pay extra fees when placing an order?
Prices on our website are displayed in U.S. dollars.
Depending on your payment method and bank, additional charges such as foreign
currency conversion fees may apply. These fees are determined by your bank or
card issuer and are outside of our control.
For details, please contact your bank directly.
Is my personal payment information secure?
Yes. All orders on our website are processed securely through Shopify.Shopify is a trusted e-commerce platform that uses industry-standard security measures to protect customer payment information and personal data.
Invoices
Once your order has shipped, a link to download your invoice will be included in your shipping confirmation email. If you need further assistance, please contact our customer support team.
If items in your order are shipped separately, each shipment will be invoiced individually. Once an invoice has been issued, it cannot be amended or combined with other invoices.
Sales Tax in the United States
In accordance with applicable federal and state regulations, sales tax may be applied to your order based on your shipping address. Any applicable taxes will be calculated automatically at checkout and displayed on your order confirmation and invoice.
Orders
When will my credit card, or payment method, be charged?
When will my credit card, or payment method, be charged?
I tried to use a coupon code, but it didn’t work. Why can’t I use my code?
There are a few possible reasons why a coupon code may not work:
• Coupon codes are typically limited to one use per customer. If you have used the
code before, it may no longer be valid.
• The coupon code may have expired.
• Coupon codes cannot be combined with other promotions or discounts.
• Please make sure the code is entered correctly and meets any applicable conditions.
If you believe your code should be valid, feel free to contact our customer support
team for assistance.
Can I use a coupon on a previous order?
Coupon codes cannot be applied to previous purchases.
They must be entered during checkout to be valid.
I just placed an order and need to make a change. Can I do that?
If your order has not yet shipped, please contact our customer support team as soon
as possible. We may be able to assist with changes depending on the order status.
Once an order has shipped, changes can no longer be made. In this case, please
refer to our Return Policy for instructions on returning the item.
